Need to Return Your Purchase?

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund. You must contact us, either by telephone or email within 24 hours of receipt to inform us of your issue.

We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

You can return your purchase for up to 14 days from the purchase date. Products must be in the condition you received them and in the original box and/or packaging. Opened coffee product will be exchanged for the same product only. Any coffee product that has been opened and/or used cannot be returned.

Please email us: to return the purchase to us.

How will my return be credited back to me?

When you return your purchase to by mail within 14 days of purchase date, you will receive a full refund to your credit card for the price of the item(s). Items received more than 15 days after the purchase date will not be refunded.


Once your order has shipped it is no longer possible to cancel the order. If you would like to cancel an order prior to shipment, please call 0800 7723414 and we will refund the order in full.